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<bpmn:definitions xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:bioc="http://bpmn.io/schema/bpmn/biocolor/1.0" xmlns:color="http://www.omg.org/spec/BPMN/non-normative/color/1.0" id="Definitions_167u22e" targetNamespace="http://bpmn.io/schema/bpmn" exporter="bpmn-js (https://demo.bpmn.io)" exporterVersion="3.2.1"><bpmn:collaboration id="Collaboration_1bd6cm9"><bpmn:participant id="Participant_0x69q5k" name="Sign-up Process" processRef="Process_1" /><bpmn:participant id="Participant_08paz51" name="Customer" /><bpmn:messageFlow id="Flow_0tmen0p" sourceRef="Task_14skt2u" targetRef="Participant_08paz51" /></bpmn:collaboration><bpmn:process id="Process_1" name="Sign Up Process" isExecutable="false"><bpmn:laneSet id="LaneSet_1s63q8n"><bpmn:lane id="Lane_15yoyh7" name="Product Management"><bpmn:flowNodeRef>IntermediateThrowEvent_17mpbrd</bpmn:flowNodeRef><bpmn:flowNodeRef>IntermediateThrowEvent_1mc1axf</bpmn:flowNodeRef><bpmn:flowNodeRef>ExclusiveGateway_10pkgtd</bpmn:flowNodeRef><bpmn:flowNodeRef>IntermediateThrowEvent_1x026e8</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_1fl2lh1</bpmn:flowNodeRef><bpmn:flowNodeRef>ExclusiveGateway_123nkaf</bpmn:flowNodeRef><bpmn:flowNodeRef>EndEvent_0hqgyih</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_0g0hn20</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_1b6roel</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_14f7rz2</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_1cls9il</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_0qhd5bx</bpmn:flowNodeRef></bpmn:lane><bpmn:lane id="Lane_1w2ejx8" name="Sales / Customer Success"><bpmn:flowNodeRef>StartEvent_1</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_12vnyc2</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_1p3obz1</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_14skt2u</bpmn:flowNodeRef></bpmn:lane></bpmn:laneSet><bpmn:sequenceFlow id="SequenceFlow_0gp3wi4" sourceRef="StartEvent_1" targetRef="Task_14skt2u" /><bpmn:sequenceFlow id="SequenceFlow_1cgucvt" sourceRef="Task_0g0hn20" targetRef="IntermediateThrowEvent_1mc1axf" /><bpmn:sequenceFlow id="SequenceFlow_1x3kt1a" sourceRef="Task_14skt2u" targetRef="IntermediateThrowEvent_17mpbrd" /><bpmn:sequenceFlow id="SequenceFlow_12civ6z" sourceRef="IntermediateThrowEvent_17mpbrd" targetRef="Task_1p3obz1" /><bpmn:sequenceFlow id="SequenceFlow_0kqa02i" sourceRef="IntermediateThrowEvent_1mc1axf" targetRef="Task_1cls9il" /><bpmn:sequenceFlow id="SequenceFlow_15a3428" sourceRef="Task_1cls9il" targetRef="ExclusiveGateway_10pkgtd" /><bpmn:sequenceFlow id="SequenceFlow_08npyis" name="No" sourceRef="ExclusiveGateway_10pkgtd" targetRef="Task_1b6roel" /><bpmn:sequenceFlow id="SequenceFlow_0n1uigq" sourceRef="IntermediateThrowEvent_1x026e8" targetRef="Task_1fl2lh1" /><bpmn:sequenceFlow id="SequenceFlow_1gcohhf" sourceRef="Task_1fl2lh1" targetRef="Task_14f7rz2" /><bpmn:sequenceFlow id="SequenceFlow_0sjtjo9" sourceRef="Task_14f7rz2" targetRef="ExclusiveGateway_123nkaf" /><bpmn:sequenceFlow id="SequenceFlow_0his511" name="No" sourceRef="ExclusiveGateway_123nkaf" targetRef="Task_12vnyc2" /><bpmn:sequenceFlow id="SequenceFlow_0s552vv" name="Yes" sourceRef="ExclusiveGateway_123nkaf" targetRef="Task_0qhd5bx" /><bpmn:sequenceFlow id="SequenceFlow_16rrjg3" sourceRef="Task_0qhd5bx" targetRef="EndEvent_0hqgyih" /><bpmn:intermediateThrowEvent id="IntermediateThrowEvent_17mpbrd" name="SaaS Agreement"><bpmn:incoming>SequenceFlow_1x3kt1a</bpmn:incoming><bpmn:outgoing>SequenceFlow_12civ6z</bpmn:outgoing><bpmn:messageEventDefinition /></bpmn:intermediateThrowEvent><bpmn:intermediateThrowEvent id="IntermediateThrowEvent_1mc1axf" name="Welcome eMail and URL"><bpmn:incoming>SequenceFlow_1cgucvt</bpmn:incoming><bpmn:outgoing>SequenceFlow_0kqa02i</bpmn:outgoing><bpmn:messageEventDefinition /></bpmn:intermediateThrowEvent><bpmn:sequenceFlow id="Flow_0dj344e" name="Yes" sourceRef="ExclusiveGateway_10pkgtd" targetRef="IntermediateThrowEvent_1x026e8" /><bpmn:exclusiveGateway id="ExclusiveGateway_10pkgtd" name="Bulk Load Seed, Inventory, Prod Data?"><bpmn:incoming>SequenceFlow_15a3428</bpmn:incoming><bpmn:outgoing>SequenceFlow_08npyis</bpmn:outgoing><bpmn:outgoing>Flow_0dj344e</bpmn:outgoing></bpmn:exclusiveGateway><bpmn:intermediateThrowEvent id="IntermediateThrowEvent_1x026e8" name="KB Materials"><bpmn:incoming>Flow_0dj344e</bpmn:incoming><bpmn:outgoing>SequenceFlow_0n1uigq</bpmn:outgoing><bpmn:messageEventDefinition /></bpmn:intermediateThrowEvent><bpmn:task id="Task_1fl2lh1" name="Sync details with your CRM tool"><bpmn:incoming>SequenceFlow_0n1uigq</bpmn:incoming><bpmn:outgoing>SequenceFlow_1gcohhf</bpmn:outgoing></bpmn:task><bpmn:exclusiveGateway id="ExclusiveGateway_123nkaf" name="Additional Ressources necessary?"><bpmn:incoming>SequenceFlow_0sjtjo9</bpmn:incoming><bpmn:outgoing>SequenceFlow_0his511</bpmn:outgoing><bpmn:outgoing>SequenceFlow_0s552vv</bpmn:outgoing></bpmn:exclusiveGateway><bpmn:endEvent id="EndEvent_0hqgyih"><bpmn:incoming>SequenceFlow_16rrjg3</bpmn:incoming><bpmn:incoming>Flow_0uq4leq</bpmn:incoming><bpmn:incoming>Flow_0szkhah</bpmn:incoming></bpmn:endEvent><bpmn:sequenceFlow id="Flow_0uq4leq" sourceRef="Task_1b6roel" targetRef="EndEvent_0hqgyih" /><bpmn:sequenceFlow id="Flow_0szkhah" sourceRef="Task_12vnyc2" targetRef="EndEvent_0hqgyih" /><bpmn:startEvent id="StartEvent_1" name="Start"><bpmn:outgoing>SequenceFlow_0gp3wi4</bpmn:outgoing></bpmn:startEvent><bpmn:receiveTask id="Task_0g0hn20" name="Spin up Dev, Stage, and Prod Environments"><bpmn:incoming>Flow_1jo133h</bpmn:incoming><bpmn:outgoing>SequenceFlow_1cgucvt</bpmn:outgoing></bpmn:receiveTask><bpmn:sequenceFlow id="Flow_1jo133h" sourceRef="Task_1p3obz1" targetRef="Task_0g0hn20" /><bpmn:task id="Task_1b6roel" name="Adjust Infrastructire"><bpmn:incoming>SequenceFlow_08npyis</bpmn:incoming><bpmn:outgoing>Flow_0uq4leq</bpmn:outgoing><bpmn:multiInstanceLoopCharacteristics isSequential="true" /></bpmn:task><bpmn:task id="Task_12vnyc2" name="Post Sales Process"><bpmn:incoming>SequenceFlow_0his511</bpmn:incoming><bpmn:outgoing>Flow_0szkhah</bpmn:outgoing><bpmn:multiInstanceLoopCharacteristics isSequential="true" /></bpmn:task><bpmn:sendTask id="Task_14f7rz2" name="Send relevant details to Jira Service Desk"><bpmn:incoming>SequenceFlow_1gcohhf</bpmn:incoming><bpmn:outgoing>SequenceFlow_0sjtjo9</bpmn:outgoing></bpmn:sendTask><bpmn:receiveTask id="Task_1p3obz1" name="Collect signed SaaS Agreement"><bpmn:incoming>SequenceFlow_12civ6z</bpmn:incoming><bpmn:outgoing>Flow_1jo133h</bpmn:outgoing></bpmn:receiveTask><bpmn:receiveTask id="Task_14skt2u" name="Collect Payment Info &#10;"><bpmn:incoming>SequenceFlow_0gp3wi4</bpmn:incoming><bpmn:outgoing>SequenceFlow_1x3kt1a</bpmn:outgoing></bpmn:receiveTask><bpmn:userTask id="Task_1cls9il" name="Set customer&#39;s expectations"><bpmn:incoming>SequenceFlow_0kqa02i</bpmn:incoming><bpmn:outgoing>SequenceFlow_15a3428</bpmn:outgoing></bpmn:userTask><bpmn:serviceTask id="Task_0qhd5bx" name="Set up additional Ressources"><bpmn:incoming>SequenceFlow_0s552vv</bpmn:incoming><bpmn:outgoing>SequenceFlow_16rrjg3</bpmn:outgoing><bpmn:multiInstanceLoopCharacteristics isSequential="true" /></bpmn:serviceTask><bpmn:textAnnotation id="TextAnnotation_1xnq2kr"><bpmn:text>Mail welcome message to customer, including a Production link and training material.</bpmn:text></bpmn:textAnnotation><bpmn:association id="Association_1wty68v" sourceRef="IntermediateThrowEvent_1mc1axf" targetRef="TextAnnotation_1xnq2kr" /><bpmn:textAnnotation id="TextAnnotation_0u54snn"><bpmn:text>KB materials will be send to the customer automatically.</bpmn:text></bpmn:textAnnotation><bpmn:association id="Association_173nkzs" sourceRef="IntermediateThrowEvent_1x026e8" targetRef="TextAnnotation_0u54snn" /><bpmn:textAnnotation id="TextAnnotation_0tbrtmb"><bpmn:text>Mail agreement to customer</bpmn:text></bpmn:textAnnotation><bpmn:association id="Association_17e9qom" sourceRef="IntermediateThrowEvent_17mpbrd" targetRef="TextAnnotation_0tbrtmb" /><bpmn:textAnnotation id="TextAnnotation_0v54x34"><bpmn:text>i.e. what data will be required and next steps</bpmn:text></bpmn:textAnnotation><bpmn:association id="Association_0z8h6gi" sourceRef="Task_1cls9il" targetRef="TextAnnotation_0v54x34" /></bpmn:process><bpmndi:BPMNDiagram id="BPMNDiagram_1"><bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_1bd6cm9"><bpmndi:BPMNShape 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