Business Process Automation for Banks and Financial Services in Jira
Flower BPM Industry Solutions
In short: Banks and financial service companies run many repeatable processes that cross departments and need evidence: client onboarding, KYC checks, loan approvals, payment exceptions, and regulatory changes. With Flower, teams model these processes in BPMN and run them in Jira. Every activity is a Jira work item with an assignee, a status, and a history. Four-eyes approvals, timers, and escalations are part of the process model.
Last updated: October 2026
Banking Processes That Fit Flower
| Process | What Flower does |
|---|---|
| Client onboarding and KYC | Collects client data in a form, runs identity and due-diligence checks in parallel, and requires approval before the account opens. |
| Account opening | Coordinates compliance, operations, and the relationship manager across teams. |
| Loan and credit approval | Moves a request through credit assessment, risk check, four-eyes approval, and disbursement. |
| Payment and card requests | Routes exceptions and special requests to the right team and tracks them. |
| Complaint handling | Records, investigates, and answers customer complaints within defined deadlines. |
| Regulatory change and audit preparation | Assigns tasks, collects evidence, and tracks open items. |
Client Lifecycle Management
A client moves through many steps: onboarding, due diligence, account opening, service requests, periodic KYC reviews, and offboarding. Each step involves different teams. In Flower you model the lifecycle as a BPMN process. Swimlanes assign the work to compliance, operations, or the relationship manager, and a timer can start the next periodic review. Every step is visible in Jira, and the requester can follow the progress in the process diagram.
Lending and Credit Approval
Loan processes mix human decisions with fixed rules. In Flower, an exclusive gateway decides the path based on data of the Jira work items, for example the requested amount or the result of a risk check. Higher amounts can lead to an additional approval step. A timer boundary event escalates requests that wait too long. See BPMN Gateways & Decision Handling.
Governance, Risk, and Compliance
Regulated environments need evidence of who did what and when. Flower helps because:
- Every activity is a Jira work item with an assignee, status, and history.
- Process models are versioned. A running process keeps the model version it started with.
- Approvals are explicit steps in the model, for example a four-eyes approval.
- Access follows Jira permissions, so you can keep sensitive spaces restricted.
Flower does not make a bank compliant by itself. It gives you a structured, traceable process. Check regulatory requirements for your organization and your Jira site.
Frequently Asked Questions
Can Flower model a loan approval process in Jira?
Yes. You draw the process in BPMN, define the conditions at the gateways, and Flower creates the Jira work items for each step and assigns them by swimlane.
How does Flower support four-eyes approvals?
You model the approval as an activity in a separate swimlane, followed by a gateway that decides whether the process continues or returns to the previous step.
Where is client data stored?
In Jira, as work items in the spaces you choose. Flower keeps its process data in Jira.
Does Flower connect to other banking systems?
Throw events in a process can call Jira Automation rules or external services through webhooks. See Sync Magic.
About Flower
Flower – Business Process & Workflow Automation (BPMN) for Jira is an app on the Atlassian Marketplace for Jira Cloud and Jira Data Center. It lets you model business processes in BPMN 2.0 and run them in Jira: for every activity of a process, Flower creates a Jira work item, assigns it through swimlanes, shows its status in the process diagram, and continues the process when the work item is resolved. Flower stores all process data in Jira, so your permissions, boards, and reports keep working. Flower is Cloud Fortified and has been on the Atlassian Marketplace for more than ten years.
Start a free 30-day trial on the Atlassian Marketplace or follow the Get Started guide.