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Knowledge Management

TIL Knowledge Management aims to gather, analyze, store and share knowledge and information within an organization. The primary purpose of this ITIL process is to improve efficiency by reducing the need to rediscover knowledge. The Service Knowledge Management System (SKMS) is the central repository of the data, information and knowledge that the IT organization needs to manage the lifecycle of its services. Its purpose is to store, analyze and present the service provider's data, information and knowledge. The SKMS is not necessarily a single system – in most cases it will be a federated system based on a variety of data sources The Knowledge Manager ensures that the IT organization is able to gather, analyze, store and share knowledge and information. His primary goal is to improve efficiency by reducing the need to rediscover knowledge.

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Knowledge Management

02/Jan/20 9:12 AM

TIL Knowledge Management aims to gather, analyze, store and share knowledge and information within an organization. The primary purpose of this ITIL process is to improve efficiency by reducing the need to rediscover knowledge.

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Service Asset and Configuration Management

02/Jan/20 9:11 AM

ITIL Service Asset and Configuration Management aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.

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Service Validation and Testing

02/Jan/20 9:11 AM

The objective of Service Validation and Testing is to ensure that deployed Releases and the resulting services meet customer expectations. This ITIL process verifies that IT operations is able to support the new service.

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Application Development

02/Jan/20 9:10 AM

ITIL Application Development aims to make available applications and systems which provide the required functionality for IT services. This ITIL process includes the development and maintenance of custom applications as well as the customization of products from software vendors.

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Transition Planing and Support

02/Jan/20 9:10 AM

ITIL Project Management (Transition Planning & Support) aims to plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates.

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Change Evaluation

15/Dec/19 3:56 PM

ITIL Change Evaluation aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.

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Change Management

09/Dec/19 9:22 AM

Change Management aims to control the lifecycle of all Changes. The primary objective of of this process is to enable beneficial Changes to be made, with minimum disruption to IT services.

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Release and Deployment Management

09/Dec/19 7:56 AM

 To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.

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Release Setup

24/Nov/19 7:59 PM

Release Management is the central responsible body for the implementation of Changes to the IT Infrastructure, so that these are carried out in an effective, secure and verifiable manner. Their tasks include planning, monitoring and implementation of respective Rollouts or Rollins in co-ordination with Change Management.

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Post Sales Process

07/Nov/19 3:08 PM

The Post Sales process primarily ensures that a customer has gotten signed up properly. If this is the case it continues with conducting tests in order to evaluate the process in terms of COB and PIR. Lastly the results of these surveys will be implemented in the ongoing support phase. In some cases there might be also small adjustments in some processes. Note: This is a Sub-process and works as part of the “Sign up Process”

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Data Load Process

05/Nov/19 8:56 AM

The Data Load Process aims at completing all customer templates in order to ensure that all relevant data is collected. It also ensures that a Chasqui licence is paid in order to load all data. There are included several control loops to eventually set customer status to “live” and complete the process by integrating the “post sales” process. Note: This is a Sub-process and works as part of the “Sign up Process”

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Sign Up Process

04/Nov/19 8:09 AM

The Sign-up Process gets your customer onboarded by collecting all relevant information and also providing relevant information for your customer. Goal is to make the Onboarding Process as seamless as possible.

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Evaluate Warranty Claim and Shop Finding Report commercially

28/Sep/19 5:57 PM

Warranty claims of the customer are assessed, evaluated commercially and if necessary, the creation of credits in accounting. Warranty obligations of suppliers are checked and evaluated commercially. Possibly. warranty claims are made to suppliers and the preparation of direct debits in the accounting department.

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Incident Management

27/Sep/19 10:41 AM

Incident management is the process to restore service quality in information technology. Service quality can be changed by a number of factors, and management of these incidents requires a standardized response. This is a critical part of any ITIL or information technology infrastructure library.

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ITIL Index

26/Sep/19 11:48 AM

At the top level, ITIL is organized around the "ITIL Service Lifecycle", and each of the five service lifecycle stages consists of several processes. The idea is that service providers check, on a regular basis, if their services are delivered according to expectations, and take corrective action if necessary. For Flower we collected, implemented and tested most of the itil sub-processes with focuse on automation.

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Consideration of the role assignment

19/Sep/19 3:23 PM

Note: This is a sub-process and only functional when integrated into the main process "Assignment of roles". Assignment of roles takes place in every HR department and is one crucial process. It aims at assigning employees of an organisation unit to specific roles. This is followed by an evaluation process which ensures the correct assignment.

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Time off request

19/Sep/19 2:10 PM

Time-off requests, like scheduling, can be a huge headache just waiting to happen. It may not be the most difficult part of your job, but it’s certainly close to the top of the list. Trying to keep everyone happy while making sure your business runs smoothly can be a Herculean task.

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Lost and Found request

19/Sep/19 2:09 PM

Lost & Found effectively manages lost items. It accurately manages lost possessions and the return of such possessions to the original owner. Upon discovery of a lost possession, the application requires a detailed information to be gathered for future collection.

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Employee Travel Reimbursement Request

19/Sep/19 2:03 PM

Business trips are quite common these days. In most of the times the employee has to pay the expenses and will get the money back. That sounds quite easy but can be a very complex and time consuming process. So why not simply automate it? The integrated form will collect all necessary data and then automatically transfer the money back to the employee.

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Conference Room Request

19/Sep/19 2:01 PM

Conference rooms are requested on a daily basis in basically every company. There can be a lot of necessary information when it comes to specific conference room needs like special room equipment. To automate this process and in doing so save valuable time ressources simply use the form integrated in this process.

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Appointment Request

19/Sep/19 1:58 PM

Appointments are requested on a daily basis in basically every company. There can be a lot of necessary information when it comes to specific appointment needs like special room equipment. To automate this process and in doing so save valuable time ressources simply use the form integrated in this process.

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360 Degree Feedback

19/Sep/19 1:57 PM

In every company that wants to employ successful people, feedback is one crucial step to optimize working environment and working standards. 360 degree feedback is a special type of giving feedback which contains many parties being asked about one specific employee. This information will be collected by a form integrated in the process.

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Administration of Finance Data

19/Sep/19 1:57 PM

The administration of finance data is essential in nearly every company and can be automated to collect user information quickly. Therefore this process contains a form automatically collecting necessary information. The crucial part of this process lays in the integration of a ERP system which automatically transfers this data from the flower form to the system.

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MRO approval

19/Sep/19 1:48 PM

The process describes the course of an approval process for a repair order. In aviation, for example, exact documentation of all life cycles and repair measures is required. In this case, the process provides a good basis.

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Check warranty obligations

19/Sep/19 1:47 PM

This process represents the tracking and scope of the warranty obligations of one's own company and that of a supplier. In detail, the responsibility, name, type and any other information from suppliers and their own company is recorded

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Assignment of roles

19/Sep/19 1:47 PM

Assignment of roles takes place in every HR department and is one crucial process. Authorization roles (and profiles) are attached to positions, employees, or organizational units in the organization structure. The end user gains the access rights based on the assignment to the position in the HR organization. The process aims at assigning employees of an organisation unit to specific roles. This is followed by an evaluation process which ensures the correct assignment.

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Assign employees of an organisation unit to roles

19/Sep/19 1:46 PM

Note: This is a sub-process and only functional when integrated into the main process "Assignment of roles". Assignment of roles takes place in every HR department and is one crucial process. It aims at assigning employees of an organisation unit to specific roles. This is followed by an evaluation process which ensures the correct assignment.

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Answering Technical Request

19/Sep/19 1:45 PM

Technical analysis, consulting and solution finding for technical questions, problems or complaints of the customer. Such technical requests include: - repair or maintenance problems of the products, - requests for equipment (including tools or test benches) or - Inquiries regarding malfunction of systems / devices. It may be possible to offer a Technical Service 24 hours / 7 days for certain products (technical hotline).

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Supplier Evaluation

19/Sep/19 1:21 PM

Supplier evaluation belongs to supplier management. This ensures that all contracts with suppliers support the business needs. This process helps to ensure that all suppliers fulfill their contractual obligations. The process supports, to evaluate potential suppliers considering the supplier strategy and selecting the most suitable supplier.

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Supplier Selection

19/Sep/19 1:20 PM

Selection of suppliers for the purchasing process, taking into account the strategic objectives including approval and contract management. The process ensures that suitable suppliers are selected for a required service. This can be a newly defined service or an existing service already provided by another supplier.

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Organisation of Change Management

19/Sep/19 12:47 PM

very short of Organisation of Change Management

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Additional Budget Request

19/Sep/19 12:44 PM

Sometimes there may be required a bigger budget than initially estimated. For these cases there has to be made an additional budget request, where a lot of information has to be collected in order to release the budget. This should be made as fast as possible to prevent delays. By automating this process you can save valuable time and human resources as well.

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