Trial & Installation
Can I trial Flower for free before purchasing it?
We provide a fully functional version of Flower for our Cloud and Data Center customers 30 days.
Data Center
Once the trial period is over, you will no longer have access to the app and users will see an unlicensed page. Evaluation licenses can be extended.
Cloud
Once the trial period is over, you will be automatically charged in your next billing, unless you have manually deactivated Flower via the Manage Apps page under the Jira Administration menu. Evaluation licenses can be extended.
You can generate an evaluation license here (opens in a new tab), or by logging into your my.atlassian.com (opens in a new tab) account and searching for Flower.
A Jira Administrator is required to install the evaluation license.
How do I extend my Flower trial?
Data Center
You can extend your dc evaluation license of Flower for Data Center by logging into My Atlassian (opens in a new tab) and generating a new trial license.
Cloud
To extend a cloud evaluation for Flower, you'll need to reach out to the Atlassian Customer Advocate team and complete the Atlassian pricing, billing and licensing form (opens in a new tab).
Why am I receiving the ‘You have reached the maximum number of Flower for Jira trial licenses’ message?
Atlassian allows customers to trial Data Center apps from the Marketplace for a total of 6 months before they require customers to purchase a commercial license.
Receiving this message means that you have reached that maximum amount of free trials for Flower, and are no longer eligible to use for the product for free.
To continue using Flower, please visit the Atlassian Store to purchase a commercial license (opens in a new tab).
What’s the difference between the trial and paid versions of Flower?
There is no difference between the trial and paid versions of Flower. Your teams can try out the full capabilities of the app to see if it’s the right tool for you.
Pricing & Licensing
Which license do I choose when purchasing the Flower app?
When purchasing Flower, you must purchase a license that matches your highest Jira application tier.
For example, if you have a 500 user Jira Software license and a 100 agent Jira Service Desk license, it is necessary to purchase a 500 user Flower license.
This is a requirement of the Atlassian Marketplace and is the same requirement across Server, Data Center and Cloud. For more information about licensing and pricing visit the Atlassian Marketplace App Licensing page (opens in a new tab).
Can I purchase Flower for a subset of users?
When purchasing any Jira app license, you must purchase a license that matches your highest Jira application tier. This is a requirement of the Atlassian Marketplace and is the same requirement across Server, Data Center and Cloud. For more information about licensing and pricing visit the Atlassian Marketplace App Licensing page (opens in a new tab).
For example, if you have a 500-User Jira Software license, and a 20-Agent Jira Service Management license, your Jira apps must be at the 500-User level.
Atlassian handles all licensing for Marketplace vendors, so we can focus on what is important to us: Providing quality software and supporting our customers. As such we are unable to modify the licensing to be restricted to specific user groups within a Jira instance.
How does pricing of Flower work?
Data Center
You can find the cost to purchase Flower on your Jira Data Center instance under the pricing tab on our Marketplace listing here. (opens in a new tab)
Flower for Data Center is sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
Cloud
You can find the cost of purchasing Flower on your Jira Cloud instance under the pricing tab on our Marketplace listing here. (opens in a new tab)
Atlassian has also created a Cloud Pricing Calculator which allows you to easily calculate the cost of an app based on your user tier. When using this calculator, consider switching the 'Billing Cycle' toggle to 'Annual' (the default is set to 'Monthly').
Flower for Cloud is sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
How is annual Cloud pricing calculated?
Annual Cloud pricing is calculated on a tiered basis (the same as monthly per user pricing).
Flower is free if you have 10 users or less licensed for your Jira Cloud instance. If you have more than 10 users, you pay a per user amount based on the user tier.
Annual cloud licenses are more cost-effective for a 12 month period than monthly pricing, as you are only charged for 10 months of the year rather than the 12 you would pay on a monthly basis.
Where can I generate a quote for an Flower license?
To generate a quote for Flower for Jira Cloud, Server and Data Center, use the Atlassian quote form (opens in a new tab), by selecting the ‘Quote’ option and choosing the relevant deployment.
Where do I get license keys for my new Flower license?
Data Center
License keys are available via my.atlassian.com once payment has been received.
Cloud
Cloud apps will be renewed, extended, or upgraded after receipt of payment.
Do you offer academic, community, or open-source licenses for Flower?
Academic licenses are available for Server and Data Center at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are also available for Flower on Server and Data Center. Learn more about community and open source licenses here (opens in a new tab).
Academic, community and open source licenses are not available for Flower on Cloud.
Why am I seeing a ‘No Valid License Installed’ message?
When you load Flower, an error message arrises letting you know that your instance of Flower is unlicensed.
No valid license for Flower is installed in your Jira instance - your previous license has expired.
You can purchase a license here. (opens in a new tab) Alternatively, if you need more time to evaluate Flower, you can acquire a new evaluation license for Jira Data Center instances here. (opens in a new tab)
Please let us know if we are able to further assist you, or if you would like us to put you in touch with a solution partner to facilitate your purchase.
My license has expired. How do I purchase a new license?
To purchase a new Flower license for Jira Cloud, Server and Data Center use the Atlassian order form.
What is the Flower End User License Agreement?
The Flower End User License Agreement can be found here
Renewals & upgrades
I’ve upgraded my Jira license tier. How does pricing work for upgrading my Flower license?
You can upgrade your Flower license tier to match your Jira license tier via the Atlassian upgrade form here. (opens in a new tab)
Upgrade prices are based on Atlassian’s formula where the upgrade cost is calculated based upon the number of user tiers you’re upgrading to, plus the pro rata’d amount for the time remaining on the existing license.
How do I upgrade to the latest release of Flower so I have access to new features?
Data Center
A Jira administrator can upgrade to the latest version of Flower by:
- Log into your Atlassian application as a user with administrative privileges.
- From the top navigation bar in your application, choose > Add-ons or Manage apps.
- Choose Action required from the drop-down menu.
- Locate Flower.
- Click the Update button (the Universal Plugin Manager) downloads and applies the latest version of the app. When finished, a success message appears.
Cloud
New feature and performance improvements are continuously pushed to our Cloud customers. You do not need to do anything to see these changes/get access to new features.