Flower Business Process templates BPM

ITIL Service Transition Index

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management. ITIL Service Operation is one of five core disciplines within the ITIL framework and focuses on the delivery and support of IT services.
ITIL Service Transition is the process of moving new or changed IT services into production. This process is crucial for ensuring that new or changed services are delivered effectively and that they meet the needs of the business.

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  • Transition Planning and Support is the process of planning and coordinating the transition of new or changed services into production. This includes creating and managing a transition plan, and providing support to ensure that the transition is successful.
  • Change Management is a key component of ITIL Service Transition. It involves the process of identifying, evaluating, and approving changes to the IT service. This includes documenting changes, assessing their impact on the service, and testing them before they are implemented.
  • Service Asset and Configuration Management is the process of identifying, controlling, and maintaining the configuration of the IT service. This includes maintaining an accurate and up-to-date inventory of the service's components and their configurations.
  • Release and Deployment Management is another important aspect of ITIL Service Transition. It involves planning, coordinating, and controlling the build, test, and deployment of new or changed services. This includes creating and maintaining a release schedule, and coordinating the testing and deployment of new or changed services.
  • Service Validation and Testing is the process of testing new or changed services to ensure that they meet the needs of the business and that they are fit for purpose. This includes testing the service in a controlled environment, and ensuring that the service meets the requirements of the business.
  • Change Evaluation is the process of assessing the effectiveness of changes made to the IT service. This includes evaluating the impact of changes on the service and its users, and identifying any issues that need to be addressed.
  • Knowledge Management is the process of managing and sharing knowledge about the IT service. This includes creating and maintaining documentation, training materials, and best practices for the service.
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