The purpose of the OCM practice is to ensure that organizational changes are implemented smoothly and successfully. That lasting benefits are achieved by managing the human aspects of the changes. OCM is a practice that serves the continually emerging wish and needs for organizational growth, improvement, and evolution.
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Change management is a crucial process in the Information Technology Infrastructure Library (ITIL) framework.
Standard changes are periodical, low-risk and low-impact changes that follow a standard operating procedure.
The two roles which are involved in the Organization of the Change Management are the Change Manager and the IT Manager.
The Organization of Change Management contains several key components:
- The Change Manager checks for a new standard change.
- The Change Manager performs a periodic review of change guidelines.
- The Change Manager defines the standard change and updates the change model.
- If a revision is necessary, the CM defines the necessary modifications and adapts the release hierarchy, the request for change templates and the change management guidelines.
- The IT Manager approves or denies the changes and the guidelines.
- After the change is approved, the CM creates and communicates the change information to all affected stakeholders*.*
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