Customer Complaint

Customer Complaint

A complaint from the first contact to the answer, with a step that removes the cause so that the complaint does not come back.

Use the process template as it is or adjust and extend it to your needs.

Customer service records the complaint. The specialist department investigates the cause and decides whether the complaint is justified. If it is not, the department states the reason for the rejection.

If it is justified, customer service offers a solution to the customer. Quality management then defines a measure against the cause, and customer service closes the complaint.

Many complaint processes end with the answer to the customer. The step for quality management is what prevents the same complaint next month.

The decision is the status of the approval work item: when it is resolved with the status Rejected, the process takes the rejection path. The workflow of the work type needs this status. Without it, the default path is taken.

Learn More

Kickstart your Flower BPMN Workflow

Process managementJira Workflow vs. Business Process Management (BPM)The difference between a Jira workflow, a business process, and a project, and how Flower turns Jira into a BPM system.11 min read

Process managementAgile Business Process Management (Agile BPM) with JiraHow agile principles and business process management fit together, how continuous improvement works with PDCA, and how Flower supports it in Jira.10 min read

BPMNThe Ultimate Guide to BPMN in JiraBPMN in Jira in one read. What BPMN is, the elements you need, how a model becomes work in Jira with Flower, and where the full BPMN reference continues.5 min read